Refund policy
Returns & Refunds Policy
WASHBOLT | TRADE HARDWARE
Last updated: 24 October 2026
At WASHBOLT, we take pride in supplying quality fixings, fasteners and specialist hardware at competitive prices.
We want every customer to be satisfied with their purchase. If something isn't right with your order, we're here to help and will always aim to resolve issues fairly and efficiently.
This policy applies to purchases made directly through www.washbolt.com.
1. Your Right to Cancel – Consumer Purchases
If you are purchasing as a consumer, you have the legal right to cancel most online orders within 14 calendar days of receiving your goods, without providing a reason.
For orders containing multiple items delivered separately, the cancellation period generally begins when you receive the final item.
To exercise your right to cancel, please email info@washbolt.com within the cancellation period, clearly stating your intention to cancel and providing your order number where possible.
You then have a further 14 calendar days from notifying us to return the goods.
You may also use the cancellation form provided at the end of this policy.
Certain exemptions apply, as explained in Section 6.
2. Change-of-Mind Returns
If you wish to return an item because it is no longer required, you ordered the wrong size or you have simply changed your mind, the following conditions apply:
You are responsible for the direct cost of returning the goods.
Goods should be packaged securely to prevent damage during transit.
We recommend obtaining proof of postage.
You may inspect goods as you would in a shop. If goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, we may make a lawful deduction for any resulting reduction in value.
Please contact us before returning goods so we can provide return instructions.
These conditions do not affect your statutory consumer rights.
3. Faulty, Damaged or Incorrect Goods
If your order arrives damaged, faulty, incomplete or contains an incorrect item, please contact us at:
Please include your order number, a description of the issue and photographs where helpful.
We will investigate the problem and arrange an appropriate resolution, which may include a repair, replacement or refund in accordance with your legal rights.
Under the Consumer Rights Act 2015, consumers are entitled to goods that are:
Of satisfactory quality.
Fit for their intended purpose.
As described.
Consumers generally have a 30-day short-term right to reject faulty goods for a refund, subject to the applicable legal conditions. Other rights to repair, replacement or refund may continue beyond this period.
Where goods are faulty, incorrectly supplied or not as described, WASHBOLT will cover reasonable return costs where required by law.
Nothing in this policy limits your statutory rights.
4. How to Return an Item
To arrange a return, please contact us at info@washbolt.com.
Our business correspondence address is:
WASHBOLT | TRADE HARDWARE
89 Hampshire Avenue
Bognor Regis
West Sussex
PO21 5JH
United Kingdom
Please contact us before sending goods back so we can confirm the appropriate returns address and provide instructions.
Include your order number or identifying details with your return so that we can process it efficiently.
For change-of-mind returns, we recommend using a suitable postal or courier service and retaining proof of postage.
5. Refunds and Delivery Charges
Once we receive your returned goods, or receive satisfactory evidence that they have been sent back, we will process any refund due within the applicable legal timeframe.
For a valid consumer cancellation, we will refund you no later than 14 days after receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier.
If you cancel an entire eligible order within the statutory cancellation period, we will refund:
The purchase price of the returned goods.
The original standard delivery charge paid, where applicable.
If you selected a delivery service more expensive than our least expensive standard delivery option, we are not required to refund the additional cost.
For partial returns, original delivery charges will not normally be refunded unless required by law.
For change-of-mind returns, customers are responsible for return postage costs.
Where goods are faulty or incorrectly supplied, we will meet our legal obligations regarding refunds and reasonable return costs.
Refunds will normally be issued to your original payment method unless you expressly agree otherwise. Your bank or payment provider may take additional time to make the funds available.
6. Special Orders and Exemptions
Certain products made to a customer's specifications or clearly personalised may be exempt from the statutory 14-day change-of-mind cancellation right.
However, choosing a standard product size, finish, quantity or pack option does not automatically make a product exempt.
Any applicable exemption will be assessed in accordance with UK consumer law.
These exemptions do not affect your rights if goods are faulty, damaged or incorrectly described.
7. Trade and Business Customers
WASHBOLT supplies both individual consumers and trade customers.
Purchases made wholly or mainly for business purposes are not generally covered by the statutory 14-day consumer cancellation right.
For business purchases, change-of-mind returns are considered on a case-by-case basis and must be agreed with WASHBOLT in advance.
Please contact us before returning any business purchase.
This does not affect any applicable contractual rights or legal remedies relating to faulty, damaged or incorrectly supplied goods.
8. Exchanges
If you have ordered the wrong size, specification, finish or quantity, please contact us.
Where possible, we will help arrange a return and replacement order.
Exchanges are subject to stock availability, applicable return rights and any agreed additional delivery charges.
If an exchange is not possible, a refund may be available under the relevant provisions of this policy.
9. Cancelling or Amending an Order Before Dispatch
If you need to cancel or amend an order, please contact us as soon as possible at:
We will do our best to accommodate your request before dispatch.
If your order has already been dispatched, the applicable cancellation and returns provisions will apply.
Your statutory cancellation rights remain unaffected.
10. Lost or Missing Deliveries
If your order has not arrived within the estimated delivery period, please contact us so we can investigate.
Delivery estimates are not guaranteed delivery dates unless expressly agreed otherwise.
Where goods are lost in transit before delivery to the consumer, WASHBOLT will meet its legal obligations, including arranging a replacement or refund where appropriate.
11. Your Statutory Rights
Nothing in this Returns & Refunds Policy excludes, restricts or affects your statutory rights under applicable UK law, including:
The Consumer Rights Act 2015.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
These rights apply independently of any additional returns arrangements offered by WASHBOLT.
12. Contact Information
For returns, refunds, cancellations or general order enquiries, please contact:
WASHBOLT | TRADE HARDWARE
89 Hampshire Avenue
Bognor Regis
West Sussex
PO21 5JH
United Kingdom
Email: info@washbolt.com
Website: www.washbolt.com
We aim to resolve customer enquiries promptly, fairly and professionally.
Model Cancellation Form
Complete and return this form only if you wish to cancel an eligible consumer purchase. You may also cancel by sending a clear statement by email.
To:
WASHBOLT | TRADE HARDWARE
89 Hampshire Avenue
Bognor Regis
West Sussex
PO21 5JH
United Kingdom
Email: info@washbolt.com
I hereby give notice that I cancel my contract of sale for the following goods:
Goods ordered: __________________________
Order number: __________________________
Ordered on: __________________________
Received on: __________________________
Customer name: __________________________
Customer address: __________________________
Customer signature (if submitted on paper): __________________________
Date: __________________________